We want you to love our products as much as we do.

Your product has not arrived

We are sorry if you have not had your item. To receive a replacement you have to tell us about this within 14 days from the day you placed your purchase.

If your product is no longer needed

If you no longer require it, you have to notify us within 14 days under our 14-day return policy. Once we have discussed your return you can return any items, please ensure you include your name, address, date of order and order number. The buyer is responsible for the return postage and must get the proof of posting or tracking details.

All products must be returned unused and sealed as they were sent to you.
Please note refunds exclude postage and packaging charges.

Damaged/faulty products

We send our products out in great condition and are sorry if you have received a damaged or faulty product. This is highly irregular and we know it's disappointing. If you feel that the item is defective the please contact us with your name, date of order and order number and let us know what's happened so we can arrange a replacement for you.

Wrong product purchased or received

If you purchased the wrong product you have 14 days to return the item in an unused condition or if you have received the wrong product, please contact us for if any of these happens and we will guide you on how to return the item.
In order to start the process of a return or a refund, just contact us through our form here.
You shall need to pay for all returns apart from receiving the wrong product where we shall cover these costs.
Once your items are received - you'll get your refund typically within 48 hours.
None of the above statements affects your statutory rights.